We learn to assert our rights in the manufacture of jewelry in specialized workshops

Despite the abundance of various jewelry in the shops, you probably faced such a situation that you cannot choose for yourself or your loved ones one that really would like and be pleasing to the eye. Or, on the contrary, the decoration was pleasant, but the price indicated on its label puts you in shock, to put it mildly.

Therefore, one of the solutions to such problems is the manufacture of the specialized jewelry workshop you need. At the same time, there they will not only make the jewelry that you like, but you will also save a lot if the jewelry is made of your precious metal (old, boring or broken jewelry).

In our conversation today, we will try to tell readers in an accessible way how to get high-quality jewelry and protect yourself from possible troubles. In doing so, we will try to help you become literate consumers who know their rights and know how to defend them. All this in order that the resulting piece of jewelry brings joy and pleasure and you will not experience frustration and disappointment, and, of course, in order to save nerves, time and money.

The main documents regulating relations between consumers and performers in the field of consumer services is the Federal Law “On Protection of Consumer Rights” dated 07.02.1992. No. 2300-1 and the Rules of Consumer Services of the Population in the Russian Federation, approved by a decree of the Government of the Russian Federation of August 15, 1997. 1025

At the same time, the Law on Consumer Rights Protection is one of the few Russian laws (if not the only one) that protects the rights of an unlimited number of citizens from unfair producers of goods and services. A characteristic feature of consumer protection legislation is the fact that responsibility for violation of consumer rights comes only from the performer (manufacturer). This is due to the need to ensure the interests of the consumer as a weaker party in the contractual relationship. But let’s first see who is the consumer and who is the performer.

A consumer is a citizen who has the intention to order or purchase or ordering, purchasing or using goods (works, services) solely for personal, family, household and other needs not related to the business.

A contractor is an organization regardless of its organizational and legal form, as well as an individual entrepreneur performing work or providing services to consumers under a paid agreement.

So, where is it better to place an order for making jewelry? First of all, do not rush to place an order; check the reputation of the company or individual entrepreneur you are going to deal with. Inquire about the reputation of vending firms with friends or acquaintances. Do not run to the first sign “Jewelry workshop” on the principle of “closer to home.” Think carefully about where to place the order. Any jewelry shop located on the market, in a small shop or shopping complex, is the risk of not finding the performer in the event of claims over time. Ask if you did not see in the customer’s corner whether the contractor has a certificate of registration with the state inspection of assay supervision. Check its expiration date. In the absence of evidence bypass this workshop side. You must have confidence that the jewelry workshop works legally and is located thoroughly and for a long time.

When choosing a jewelry workshop, pay attention to the presence of information on the sign, which must be communicated to the consumer without fail:

– company name (s) of its organization, its location (legal address) and mode of operation;

– information on state registration and the name of the registered authority;

– a list of services rendered (work performed) and their provision;

– the designation of standards, the mandatory requirements of which must comply with jewelry;

– The time of manufacture of jewelry;

– warranty periods;

– price list for the manufacture of jewelry.

In addition, in a convenient place for viewing the performer is obliged to provide the consumer for review;

– the rules of consumer services of the population in the Russian Federation, approved by the Decree of the Government of the Russian Federation of August 15, 1997 No. 1025;

– the address and telephone number of the unit for the protection of consumer rights of the local government;

– samples of contracts (receipts) for the provision of services for the production of jewelry;

– samples (models) of manufactured jewelry (catalogs, magazines, etc.).